Actively contributes to defining vision for the Architecture & Engineering function Advocates and encourages innovation, creative thought, and new ideas and/or solutions Contributes to publications and community events Delivering workshops with customers and PSO consultants on or off customer premises to thoroughly capture requirements. Analyzing requirements and designin

Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and