Section 1: Position Summary

Responsible for supporting the team in providing a high level of service to both internal and external clients while dealing with complicated or escalated issues; provide timely and accurate processing of specified trust operational activities within the department while meeting daily/weekly/monthly SLAs. The role also involves a deep understanding of operational workflows as it relates to the individual role and the organization as a whole.

Section 2: Job Functions, Essential Duties and Responsibilities

• Timely and accurately process and audit client contributions and distributions including checks, wires, ACHs and returned checks
• Handle time sensitive or escalated client requests
• Process daily investment files.
• Perform reconciliation of daily investment, liquidation, and transfer activity and following up on exceptions in an expedited manner
• Use workflow management systems to support transaction processing and referrals from other departments
• Follow up on ACH exceptions and returns
• Interact with banking partners to initiate transactions and research exceptions
• Follow up with clients/partners/vendors regarding transaction exceptions
• Prepare state and federal tax payments and reporting as needed
• Provide management reporting as required
• Participate in audit or quality control activities
• Timely and accurately post and process commission fee payments to broker/dealers and fee payments to mutual fund families
• Achieve SLA's, and work with other departments to increase interdependency awareness
• Visualize the big picture and understand details to achieve a desired outcome
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
• Assist with other tasks and projects as assigned

Supervision

• N/A

Section 3: Experience, Skills, Knowledge Requirements

• Associates degree in Accounting, Business Administration, Mathematics, or equivalent financial services work experience
• Prior participation in industry specific education or certification courses
• Ability to effectively communicate, both in writing and oral, with wide range of outside contacts in a professional manner
• Able to prioritize and meet deadlines
• Self directed with ability to take initiative
• Good interpersonal skills
• Work closely with others in a team setting
• Strong math skills
• Excellent attention to detail and ability to proof
• Software Skills: Access, MS Office 2007 (Word, Excel, & Outlook), LexisNexis, Adobe Acrobat
• Promote a positive and professional working environment
• Strong knowledge of IRA administration and all types of qualified contributions to Traditional and Roth IRA Plans
• Understanding of individual and qualified retirement plan distributions and related tax consequences
• Knowledge of effective research methods including the Internet, eResource, and other IRA systems.
• Strong knowledge of IRS regulations, penalties, withholding, and reporting requirements

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.