What You'll Do

The primary focus of the Inside Sales Representative position will be to maintain multiple existing accounts, while at the same time recognize opportunities for incremental sales growth. The successful candidate will have a solid sales aptitude, exceptional customer service orientation, and advanced communication and organizational skills. The Inside Sales Representative will play an important role in supporting our key accounts through teamwork and customer management.

• Establish profitable pricing levels through the successful quotation of projects
• Support customers throughout the order process to ensure high levels of satisfaction -- Plan, organize, direct, and coordinate customer service for assigned accounts.
• Responsible for order processing and related non-technical customer service functions to assigned accounts.
• Develop, manage and maintain strong customer relationships
• Be results and solution oriented
• Utilize ERP (SAP Business One) system to track and maintain customer information
• Handle inbound sales and customer service calls
• Generate accurate quotes and enter orders
• Follow up on timelines and customer expectations
• Follow established sales processes

What You'll Bring

• 5 years of experience in a similar role

• Ability to work independently and with minimal supervision

• Ability to meet tight deadlines

• Superior communication skills and ability to finalize sales opportunities

• PC proficiency in MS Office and ability to learn new applications

• Positive attitude and strong work ethic

• Ability to adapt/shift to evolving business landscape/ fast paced environment

• Ability to communicate with a wide-range of internal and external stakeholders and departments; handle objections.

• Excellent written and verbal interpersonal communication skills

What We Value

• Bachelor's degree is preferred
• Strong focus on customer service and Manufacturing knowledge a plus
• Goal-oriented and Self-starter
• Effective at building relationships with prospects
• Attention to detail and strong organizational skills
• Energetic team player
• Prior experience working in a Windows based ERP system would be a plus