This role has the opportunity to work hybrid. During the interview process, our Talent Acquisition Team will share additional details with you.
Under general supervision, incumbent is responsible for the administration and servicing of the Bank's Commercial and Commercial Real Estate loan portfolios to include but not limited to Dealer Floor Plans, Borrowing Base, Revolving and Non-Revolving Lines of Credit, Term loans, CRE Participations (bought/sold) and SBA.Responsibilities:
Process payment and advance requests which includes application review and analysis to ensure proper payment application or adequate availability to support advance requests.
Perform general loan file maintenance and code changes.
Set-up payments via ACH or AFT
Process fee waivers
Prepare wire instructions and input into the wire system and/or credit funds to borrower's deposit account.
Receive daily research and maintenance requests from lending officers, banking assistants, and customers. Perform the necessary analysis, research, and system input.
Provide timely and accurate payoff quotes when requested.
Ensure all communications occur timely and accurately.
Scan documents into system of record documentation depository
Accurately calculate required accrual adjustments for reversal transactions to ensure adjustments are completed correctly.
Review daily, weekly, monthly, or quarterly reports. Perform any necessary system maintenance to ensure loan portfolio is being serviced in compliance with Bank policies, procedures and applicable laws and regulations.
Assist with special projects within Loan Operations department
May be asked to book new, renewed or modifications
Assist with the development of standard operating loan servicing procedures and/or job aides
Cross train and/or step in to fill roles where gaps may exist within the Loan Operations Department
Qualifications:
Education Requirements:
High School graduate or equivalent general education certificate (GED) required AND
Minimum of 5 years of experience working in customer service or loan operations-related position in a banking environment
Minimum of 5 years of servicing Commercial, SBA and Commercial Real Estate loans
Minimum of 3 years of experience supporting loan officers/lending assistants OR Bachelor's degree AND Minimum of 2 years of experience working in customer service or loan operations-related position in a banking environment
Minimum of 2 years of servicing Commercial, SBA and Commercial Real Estate loans
Minimum of 2 years of experience supporting loan officers/lending assistants
Knowledge/ Skills/ Abilities
Strong knowledge of Microsoft Word, Excel, and Outlook (e.g., create new documents, edit existing files, create tables, sort/filter data, print documents, generate new records, email, and calendaring)
Knowledge of real estate loan compliance regulations
Basic problem solving and ability to multi-task in a fast-paced environment
Strong verbal communication skills and customer service skills to interact professionally with all levels of management
Strong written communication skills including grammar, spelling, and composition
Ability to work independently with a professional demeanor and be self-motivated with a cooperative attitude
Must have ability to prioritize a variety of tasks and meet demanding deadlines
Ability to perform daily operations to ensure adherence to bank policies and compliance with all regulatory requirements
Ability to adapt to a changing work environment
Strong attention to detail, accuracy, and time management
Must be able to work harmoniously as a team player
To all recruitment agencies: Independent Financial does not accept agency resumes without formal engagement of the agency. Please do not forward resumes to Independent Financial employees or any other organization location. Independent Financial is not responsible for any fees related to unsolicited resumes.